Refund Policy

Return & Refund Policy

At Asia Star Alliance, we take great pride in the quality and handling of our beverages. Because we deal with fragile and temperature-sensitive liquid goods, our return policy is strictly structured to ensure safety and quality control.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following strict conditions:

• Unopened & Sealed: The bottle must be completely unopened, unused, with the original bottle seal, cap capsule, and Malaysian duty tax stamps completely intact.

• Original Packaging: The item must be in its original boxed packaging (if applicable) and in the same pristine condition that you received it.

• Proof of Purchase: You will need the receipt, invoice, or digital proof of purchase from Asia Star Alliance.

2. How to Start a Return

To initiate a return, you must contact us first. Items sent back to us without a prior formal request will not be accepted.

• Contact Email: enquiry@asiastaralliance.com

• Return Warehouse Address: No. 159, Jalan KIP 5, Taman Perindustrian KIP, 52200 Kuala Lumpur

If your return is accepted, we will send you a return shipping label (or coordinate a pickup time if you are within our West Malaysia fleet zone), along with detailed instructions on how and where to dispatch your package.

3. Damages, Breakages & Incorrect Items

Because glass bottles are highly fragile, please inspect your order immediately upon delivery.

• Transit Damage or Leaks: If a bottle arrives broken, cracked, or leaking, please take clear photos of the damaged item before disposing of any packaging.

• Wrong Items: If you receive the incorrect vintage, brand, or bottle size, leave the bottle entirely sealed.

• Action Required: Contact us immediately at enquiry@asiastaralliance.com so that we can evaluate the issue and arrange a swift, complimentary replacement or refund.

4. Non-Returnable Items & Exceptions

Due to food safety and Malaysian liquor regulations, we cannot accept returns on:

• Any bottle that has been unsealed, opened, or sampled.

• Clearance/sale items, promotional bundles, or digital gift cards.

• Items damaged due to improper home storage (e.g., exposing wine or spirits to extreme heat or direct sunlight after delivery).

5. Exchanges

The fastest way to get the specific bottle you want is to return the item you have. Once the return is accepted by our team, you can make a separate, new purchase for the correct item.

6. Refunds

We will notify you once we’ve received and physically inspected your returned bottle to verify the seals are intact. We will let you know if the refund is approved.

• Approval: If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time to post the transaction.

• Follow-up: If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us immediately:

  • Email: enquiry@asiastaralliance.com

  • Phone/WhatsApp: +60 11-5620 9883